Troubleshooting steps if your Mac does not print


Is the printer connected? It should be connected either via USB or WiFi or Ethernet. Make sure the cables are connected to the same network as the Mac. Restart the router if there are communication problems.

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It's almost frustrating not being able to print a document when you need it. Choose File Print and nothing happens. Even worse, macOS seems to be printed. So focus on another task to find out 20 minutes later that nothing came out of the printer. What now? Try these troubleshooting steps.

 

Check the printer's print queue application

Each time you print, the print queue application, named after the printer, appears in your dock. (If not, go to System Preferences Printers and Scanners, select the printer you want, and click Open Queue Printing.)

 

Check the printer status and print job in the print queue application. If you print to multiple printers, does the application match the correct printer first? If not, cancel the job by right-clicking the X button, exiting the print queue application, printing again, and choosing the correct printer from the Printer pop-up menu in the Print dialog box.

 

The print queue application may also display a useful error message that tells you what is not wrong, e.g. B. when the printer is disconnected or there is no connection. You may also see old print jobs in the queue blocking the current job. Delete them by clicking X next to their names.

 

If the printer has been interrupted due to an interruption, click the green Resume button. This will not work if the printer has stopped due to paper jams or low power consumption. In this case, solve the problem first.

Check the printer and its connection

Error messages may indicate printer problems, but they are not always helpful. Check the following:

 

Is the printer on? Doh! Activate it if necessary. Also try turning it off and on again - this solves a surprising number of printing problems.

Is the printer connected? It should be connected either via USB or WiFi or Ethernet. Make sure the cables are connected to the same network as the Mac. Restart the router if there are communication problems.

Does the printer have paper? No paper, no printing.

Is there a paper jam? Printers usually squeak paper jams. Delete it before trying again.

Are the ink or toner cartridges empty? Some printers are famous for refusing to print when a single ink cartridge is empty or even empty. This can also happen if you print only in black and a color cartridge is empty.

There is one last printer check you can do: Print a test page directly from the printer (see the printer manual for instructions). If this fails, the printer may need to be repaired.

 

Check your Mac's print setup.

The last place to look for a solution to printing problems is on your Mac's printing subsystem. The problems here may be specific to your document or application or related to the printer driver.

 

For the first test, try previewing the document as a PDF (in the Print dialog box of the document, choose PDF Open in Preview) and print it.

 

If this works, you know that your Mac can managed print services , so the problem is with the document or application. Print another simple document from the application to limit the problem to the document or application. If this prints, you know the problem is with your document. However, since you have already received a PDF file to print this document, your immediate problem can be resolved. If the problem belongs to the application, of course you will have to solve it at some point. Most of the time, the problem is actually with the printer driver.

 

Nowadays, it is unusual for driver updates to appear outside of macOS updates. However, check System Settings Software Update to make sure. You can also check for updates on the printer manufacturer's website. Google under "DruckerNameAndModel Mac Driver" to find out what's available. Compare this with what you see when you select the printer in System Preferences Printers and Scanners and click the Options and Supplies button. If there is a newer version, download and install it. Also read: iot managed services

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